Support
Help getting connected, and answers to common questions.
Can’t find your answer? Email appsupport@parkchester.co and include your device model, iOS version, and console model.
Getting started
- Connect your iPhone or iPad to the same network as your console.
- Open the app and allow Local Network access when asked.
- Tap your console in the list, or enter its IP address.
- Choose your mix, then move your faders.
Common questions
My console doesn’t show up in the list
Make sure the device and console are on the same network. Guest Wi-Fi and routers with “client isolation” or “AP isolation” turned on block this, so use the main network. You can also tap “Scan again” or enter the console’s IP address by hand. The scan covers the network the device is on, for example 192.168.1.x.
I connected, but no mixes appear
The app only shows buses whose console name starts with a lowercase “m”, like mDrums. Rename the bus on the console and it will appear, with the “m” removed.
The app says it can’t reach the console
Check that Local Network access is on: Settings → Privacy & Security → Local Network → Parkchester XM32 Monitor Mix. Without it, iOS blocks the connection.
The faders feel slow or drop out
Wi-Fi quality matters on a busy stage. Use a dedicated router for the console and devices, prefer 5 GHz, keep the router in line of sight of the stage, and avoid sharing it with audience Wi-Fi.
What does double-tapping a fader do?
It sets that fader to 0 dB (unity). Be careful on in-ear mixes, since it can be louder than where the fader was.
Can I change pan, mute channels, or control effects?
Not in this version. The app controls channel levels and the master level of your mix.
Can I try the app without a console?
Yes. Tap “Try demo mode” on the first screen to explore with sample data.
Does it need an internet connection?
No. The app only talks to your console over the local network.